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viventrova

AI & Automation

WhatsApp and Instagram AI assistant

A messaging assistant built for your business that answers common questions, takes bookings and orders, and hands over to your team.

The problem

Customers message you on WhatsApp and Instagram — after hours, at peak times, with the same questions again and again. Every late reply is a customer going to a competitor. But a random chatbot can give wrong answers and hurt the brand.

What we do

We build the assistant around your business only: your price list, services, opening hours and FAQs. It can handle actions like bookings, order status or quote requests, and hands the conversation to your team when it doesn't know or the topic is sensitive. Under Meta's WhatsApp Business rules, it's a customer service tool specific to your business, not a general-purpose chatbot.

How we work

  1. Discovery call

    We listen to your business, your goals and where things stand today, and gather what we need for a quote.

  2. Written quote

    We put the scope, timeline and price in writing. If something out of scope comes up, we talk first.

  3. Build

    We show progress at short intervals and move ahead with your approval at every step.

  4. Measure and support

    After launch we measure the results, report on them and keep improving.

Frequently asked questions

What if the assistant gives wrong information?

The assistant only works with information you've approved and hands over to your team when it isn't sure. We review conversations regularly and refine the answer rules.

Can it run on my personal WhatsApp number?

No. For automation we use the official WhatsApp Business API — the route that follows Meta's rules. Unofficial tools can get the number blocked.

Let's talk about this service.

A short call is enough to pin down the scope and timeline.